Job at a call center

The word Call center comes with many preconceived notions. Firstly I want to clear few common myths about this job.

Everybody who works at a call center takes calls all day long, and that’s the only job they can do. In reality a call center also has different departments and hierarchies like any other enterprise. There are people managers, division leaders, H.R. coaches, trainers, support staff, technical analysts, business analysts etc. and each position plays an integral role in running a call center.

Secondly that people working in a call center are not skilled, and it’s an easy job doable by any Tom, Dick and Harry. A customer representative might not need more than a high school degree, but they need to have good communication skills along with fantastic multi tasking abilities. Listening to complains, search for solutions, frame it, give viable options for the implementation of the same, and all simultaneously. Moreover, they need to be quick with navigation through the system, learn and understand the application, and have to go through some odd 50 pages to find you a solution. They have to compare within screens, calculate manually, and then comprehend an answer. So now think twice before you say call center gets you easy money. The incentives they earn are well deserved.

Lastly, call centers are not all about night shifts and mid night “chai” breaks. They have regular morning shifts as well. In the same way who ever works at night, does not work at a call center!
 

Lastest News

How to Make a Successful Real Estate Deal?

How to Make a Successful Real Estate Deal?

Purchasing your first home can be an upsetting, nerve-wracking event. Notwithstanding buying another TV is not something you need to take daintily. When you aggravate that price tag a hundredfold (at any rate), it's nothing unexpected that numerous potential home purchasers escape. Be that as it…

View Full Article …
Ways to Invest in Real Estate

Ways to Invest in Real Estate

If you are looking to invest in a real estate the best way is to directly purchase the properties. There are any different strategies that can be used. One way is to buy a property and hold it for certain period of time. This process requires an active management and it could prove to be very labor…

View Full Article …
Real Estate Attorney

Real Estate Attorney

The guidance of an expert is required in case of buying or selling of real estate property to know about the legal responsibilities involved and required in the process. It is advisable that you must contact a real estate attorney to help you on your case as he can assist you in buying a property…

View Full Article …
Property Management Contract

Property Management Contract

Property management can be defined as the overseeing of a real estate. It can also include the managing of personal possessions like tools, equipment and assets. If such an agreement takes place between parties, the contract for this agreement must contain all the points on which both parties have…

View Full Article …
Getting a Private Mortgage Loan

Getting a Private Mortgage Loan

There are different steps that you need to follow when you are considering to apply for a private mortgage. The first step is to hire a mortgage broker who has knowledge on how to get a private mortgage. The process for getting a private mortgage is relatively simple and fast. In many cases you may…

View Full Article …